Trust our carpet cleaners to give you some of the best deals that you can find in Highbury, N5. Contact us on 020 3743 8596 today!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which carpet and related cleaning services are supplied by Carpet Cleaning Highbury to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company booking the services.
Company means the carpet and cleaning service provider trading as Carpet Cleaning Highbury.
Services means carpet cleaning and any additional cleaning or related services agreed with the Customer.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who carries out the Services.
The Company provides professional carpet cleaning and related services within Highbury and surrounding areas. The exact scope of work for each booking, including the number of rooms or areas, type of cleaning, and any additional tasks, will be confirmed at the time of booking. The Company reserves the right to amend the scope of services if the information originally provided by the Customer is inaccurate or incomplete.
The Company may carry out an on-site assessment prior to or at the start of the appointment. If the condition of the carpets, rugs, upholstery or other items differs significantly from the description provided, the Company may adjust the price, the duration of the service or, in extreme cases, decline to carry out the work.
Bookings may be made by the Customer through the Company’s accepted communication channels. By placing a booking, the Customer confirms that they are at least 18 years of age and legally capable of entering into a binding contract.
The Customer must provide accurate information regarding the Premises, access arrangements, parking availability, type and size of areas to be cleaned, and any specific concerns such as heavy staining, pet odours or water damage. Failure to provide accurate information may result in additional charges or cancellation of the appointment.
A booking is considered accepted once the Company issues a confirmation, which may be given verbally or in writing. The booking confirmation will specify the date and approximate time window of the appointment, the services requested and the applicable charges where possible.
The Company will make reasonable efforts to arrive within the agreed time window, but exact times cannot be guaranteed. Factors such as traffic, prior appointments and unforeseen circumstances may cause delays. In such cases, the Company will endeavour to notify the Customer as soon as reasonably practicable.
The Customer must ensure that the Premises are accessible to the Technician at the agreed time. This includes providing access codes, keys or arranging for someone to be present to allow entry. If the Technician is unable to gain access, a call-out or cancellation fee may apply.
The Customer must ensure that there is adequate lighting, electricity and running water available at the Premises during the appointment. The Company may be unable to carry out the Services if these basic utilities are not available, and a charge may still be due.
The Customer is responsible for moving fragile items, valuables, small furniture and personal belongings out of the areas to be cleaned before the Technician arrives. Where large furniture is present, the Technician may move it where safe and practical to do so, but this is at the Technician’s discretion and at the Customer’s risk. The Company accepts no responsibility for damage to items that the Technician has been asked to move unless such damage is caused by negligence.
The Customer must inform the Company of any existing damage, wear, discolouration, loose fittings, previous cleaning or repairs, or other issues that may affect the outcome of the cleaning service. This includes providing information about the fibre type, age of the carpet or fabric, and any manufacturer’s care instructions where available.
Prices for Services are generally based on the type and size of areas to be cleaned, the level of soiling, accessibility and any additional work requested. The Company may provide an initial quotation based on information supplied by the Customer, either as a fixed price or as an estimate.
All quotations are given in good faith but are subject to verification on site. If the actual condition or size of the areas differs substantially from the information provided, the Company may revise the price before starting the work. If the Customer does not agree to the revised price, the Company may cancel the service, and a reasonable call-out fee may apply.
Unless expressly stated otherwise, prices are quoted inclusive of labour, cleaning products and the use of equipment. Any additional services requested on the day which were not included in the original quotation may be subject to additional charges.
Payment is due in full upon completion of the Services, unless otherwise agreed in advance. The Company accepts payment by the methods specified at the time of booking, which may include cash, card or other approved payment methods.
For certain bookings, particularly larger commercial jobs or out-of-hours services, the Company may require a deposit or full prepayment to secure the appointment. Any required deposit will be confirmed during the booking process and is generally non-refundable unless the Company cancels the service.
Where the Customer is a business or managing agent and has an approved account arrangement with the Company, invoices shall be payable within the agreed credit period. The Company reserves the right to charge interest and reasonable administration costs on overdue invoices in accordance with applicable UK law.
If the Customer wishes to cancel or reschedule an appointment, they must provide as much notice as possible. The Company operates a cancellation policy designed to protect both parties and to ensure efficient allocation of Technician time.
Cancellations or rescheduling made with sufficient notice, generally at least 24 hours before the start of the appointment, will not normally incur a charge. Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee, which may be up to the full quoted price for the service, depending on the circumstances.
If the Technician attends the Premises and is unable to gain access, or if the service cannot be carried out due to issues within the Customer’s control, this may be treated as a late cancellation and the full fee or a call-out fee may be payable.
The Company reserves the right to cancel or reschedule an appointment if the Technician is unwell, if there are issues with equipment or vehicles, or if conditions at the Premises are unsafe. In such cases, the Company will endeavour to provide as much notice as reasonably practicable and will offer an alternative appointment time. If the Customer does not wish to reschedule, any prepayments or deposits for that appointment will be refunded.
The Company is committed to operating in a safe manner and expects the Customer to support this. The Technician will carry out a basic risk assessment on arrival and may refuse to perform the Services if conditions are considered unsafe, including where there are hazards such as exposed wiring, aggressive animals, unsanitary conditions or obstructed access.
The Customer must ensure that children and pets are kept away from the work areas and any equipment or chemicals during and after the cleaning process, until floors and furnishings are dry and safe to use.
The Company uses professional-grade cleaning products and equipment that are appropriate for most standard carpets and fabrics. While every effort is made to use suitable and safe products, the Customer must inform the Company in advance if they have any specific allergies, sensitivities, or manufacturer restrictions regarding cleaning products.
The Technician will select methods and products based on industry practice and the information available at the time. The Company cannot guarantee complete removal of all stains or odours, especially where they are old, set, or have been previously treated with unsuitable products.
The Company adheres to applicable UK regulations relating to the disposal of waste generated during cleaning activities. Any waste water and general residues created as part of the normal cleaning process will be disposed of safely and in accordance with local requirements.
The Services do not include the removal of hazardous or regulated waste such as sharps, clinical waste, chemical containers or building rubble. If such materials are encountered, the Technician may suspend work and report the issue to the Customer. It is the Customer’s responsibility to arrange for the safe removal and lawful disposal of such materials through an appropriate licensed carrier.
Where the Customer requests the removal of significant quantities of non-hazardous waste, such as carpet offcuts, underlay or packaging, this may incur additional charges and will only be carried out where permitted by applicable waste regulations.
The Company will exercise reasonable skill and care in providing the Services. However, the Customer accepts that some risks are inherent in carpet and fabric cleaning. These may include, but are not limited to, colour fading, shrinkage, texture changes, pre-existing loose seams or joins becoming more visible, and the revelation of hidden damage once soiling is removed.
The Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited to the cost of re-cleaning the affected area or, where appropriate, the value of the affected item as reasonably assessed, up to a maximum aggregate amount per booking. The Company does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability which cannot be limited under UK law.
The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising from the provision or non-provision of the Services.
The Customer must report any alleged damage or dissatisfaction with the Services within 48 hours of completion, providing reasonable evidence such as photographs and a description of the issue. The Company will investigate and, where appropriate, arrange a re-visit or offer a fair resolution.
The Company maintains appropriate public liability and, where applicable, employers liability insurance for the provision of cleaning services. Copies of insurance details may be made available upon reasonable request from the Customer.
The Company aims to provide a professional and reliable service. If the Customer is not satisfied with any aspect of the Services, they should raise the matter as soon as possible. The Company will investigate complaints in a fair and timely manner and will endeavour to resolve them through re-cleaning, partial refund or other appropriate measures, at the Company’s discretion.
The Company shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, accidents, illness, acts of God, acts of government or regulatory authorities, or other events not reasonably foreseeable.
The Company collects and processes personal data about Customers for the purpose of managing bookings, providing Services and handling payments and enquiries. Personal information will be handled in accordance with applicable UK data protection legislation. The Company will not sell personal data to third parties and will only share such data where necessary to deliver the Services or to comply with legal obligations.
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to future bookings from the date on which it is published or communicated. The version in force at the time of booking will govern that particular appointment.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
By confirming a booking with Carpet Cleaning Highbury, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
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