Carpet Cleaning Highbury Privacy Policy
This Privacy Policy explains how Carpet Cleaning Highbury collects, uses, stores, and protects personal data relating to our customers in the Highbury area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By engaging our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Who This Policy Applies To
This Privacy Policy applies to all Carpet Cleaning Highbury customers and prospective customers in the Highbury area who contact us, request a quotation, make a booking, or otherwise use our services. It also covers individuals who act on behalf of business customers, such as landlords, letting agents, property managers, and commercial clients located or operating in the area we serve.
Data Controller
Carpet Cleaning Highbury acts as the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed. We are responsible for ensuring that any processing of your data complies with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address of the property where services are required, billing address if different, and other necessary contact details such as your preferred method of communication.
Booking and service information: dates and times of appointments, details of the services you request, access instructions, and any relevant notes required to perform the service safely and effectively at your property.
Payment and transaction details: information about payments you make to us, such as payment amounts, dates, and methods. We do not store full payment card details; any card processing is carried out by secure third-party payment providers.
Communication records: information contained in messages or communications you send to us, including enquiries, feedback, complaints, or other correspondence relating to our services.
Technical and usage information: limited technical information that may be collected when you visit our website, such as your approximate location, device type, and browsing behaviour, where this is necessary to operate and improve our website and services.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us to request information, a quotation, or a service, or when you make a booking. This may be done through telephone, online forms, or other communication channels that you choose to use.
We may also receive personal data about you from third parties where this is necessary for us to provide our services. For example, a landlord, letting agent, or property manager may give us your details so we can arrange access to a property for cleaning. In such cases, we process this data in line with this Privacy Policy and applicable data protection laws.
Lawful Basis for Processing Your Data
We rely on the following lawful bases under the UK GDPR for processing your personal data:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before you agree to our services, managing bookings, providing the requested cleaning services, and handling payments and billing matters.
Legal obligation: We may process certain personal data when we are required to comply with legal duties, for example tax, accounting, and record-keeping obligations.
Legitimate interests: We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes scheduling and managing our workforce, maintaining business records, improving our services, and protecting our business from fraud or misuse.
Consent: In limited circumstances, we may rely on your consent, for example where you choose to receive specific optional communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: arranging appointments, contacting you to confirm or adjust bookings, delivering carpet and upholstery cleaning and related services at your property, and dealing with any follow-up requests.
Customer service and communication: responding to enquiries, handling complaints, and keeping you informed about matters directly related to your existing or recent bookings.
Administration and business management: managing customer accounts, maintaining internal records, processing payments, issuing invoices, and keeping evidence of services provided.
Safety, security, and legal compliance: ensuring the safety of our staff and customers, preventing fraud, resolving disputes, and complying with applicable laws and regulations.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, under appropriate contractual safeguards and only to the extent required.
Service providers and processors: We may share data with third-party companies that provide services to us, such as payment processing, accounting services, customer management systems, scheduling tools, or IT support. These organisations act as data processors and may only process your personal data on our instructions and for our specified purposes.
Professional advisers and authorities: We may share data with insurers, accountants, legal advisers, or regulatory authorities where this is necessary for compliance with legal obligations, to protect our legal rights, or to respond to lawful requests from public bodies.
Business transfers: If we sell, transfer, or merge parts of our business, your personal data may be transferred to the new owner, who will continue to respect your privacy rights in accordance with this Privacy Policy.
International Transfers
Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we ensure that appropriate safeguards are in place. These may include standard contractual clauses or other mechanisms approved by relevant data protection authorities to ensure that your data receives a level of protection essentially equivalent to that in the United Kingdom.
Data Retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records, booking details, and related communications for a period that enables us to handle queries about past work, manage warranties or complaints, and comply with tax and financial regulations. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure storage, staff awareness, and procedures to respond to suspected data breaches. Although we use reasonable safeguards, no system can be entirely secure, and you should take care when transmitting information to us.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data processed by Carpet Cleaning Highbury. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain additional information.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction: You may ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to processing based on our legitimate interests where you believe your rights and freedoms override our interests. We will stop the processing unless we can demonstrate compelling legitimate grounds, or the processing is required for legal claims.
Right to data portability: In some cases, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
How to Exercise Your Rights or Raise Concerns
If you wish to exercise any of your rights, or if you have questions or concerns about how Carpet Cleaning Highbury handles your personal data, you can contact us using the contact details provided on our website or other service materials. We will respond to your request in accordance with applicable data protection laws and within statutory time limits.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We encourage you to contact us first so we can try to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we handle personal data. Any updated version will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.